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Welcome to the BellSports.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BellSports.com easy and convenient.
Customer Service Info
Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.
For Consumer Ecommerce Order Information and Service please call (800) 216-9446 (USA). Hours of operation Mon- Fri (9am – 6pm EST / 6am – 3pm PST)
For Consumer Product Information and Warranty Service please call (800) 456-2355 (USA). Hours of operation Mon- Fri (9am – 6pm EST / 6am – 3pm PST)
For warranty and service outside of the United States, please use the International Distributor link on this site to select your country and get direct contact information for your local Bell Distributor.
Only orders placed through Bellsports.com are eligible for exchange through Bell Sports. Bell Sports will exchange products purchased within 30 days of original receipt for an alternate size and/or color of the exact product purchased only. Please do not submit an exchange request if you’d like to receive an alternate product.
If you purchased an Bell Sports product through one of our retail partners, please exchange that item directly through that store. Exchange policies may differ from store to store. Alternatively, you cannot exchange an Bell Sports product that you purchased through our website through an Bell Sports retail partner. Some sale and promotional items may not be eligible for returns.
Completing an Exchange Form:
Go to our Return/Exchange Center and fill out an online Exchange Form in its’ entirety to begin the return process. Be sure to have a copy of your web order # in order to complete this form. Once entered, you will be able to review all eligible orders and select the items you wish to exchange.
On this form you will be able to select an alternate size and/or color of the original product that you purchased. Remember to review your changes before submitting.
Upon successful completion of this form you will receive a confirmation email with your RA# and instructions as to how to access and print a return label and ship your product back to Bell Sports.
All products must be returned to our warehouse within 30 calendar days of the issuance of the Return Authorization Number, with your RA#, new, unused and in original unmarked packaging including any accessories, manuals, documentation and registration that was included with the product that you received it in.
Receiving your exchanged product:
Once we receive the product at our Warehouse with RA# and confirm the product meets the criteria for an exchange, we will ship a replacement product to you within 5-7 business days from the time it is received. You will not be charged for any additional shipping or restocking fees.
If the item being exchanged is of lesser or greater value than the original product purchased, we will refund you or charge you for the difference of the new product you’d like to receive.
Using our Return/Exchange Mailing Labels:
Bell Sports return mailing labels are obtained from our online Return/Exchange Center and are valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund or exchange. Each shipment must be returned using a separate Bell Sports mailing label.
