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Customer Service / product faqs

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FOCUSED ON INNOVATION.
DRIVEN BY TECHNOLOGY & PERFORMANCE.
WE ARE NOWHERE WITHOUT YOU.

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Welcome to the BellSports.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BellSports.com easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For Consumer Ecommerce Order Information and Service please call (800) 216-9446 (USA). Hours of operation Mon- Fri (9am – 6pm EST / 6am – 3pm PST)

For Consumer Product Information and Warranty Service please call (800) 456-2355 (USA). Hours of operation Mon- Fri (9am – 6pm EST / 6am – 3pm PST)

For warranty and service outside of the United States, please use the International Distributor link on this site to select your country and get direct contact information for your local Bell Distributor.

PRODUCT FAQS

Q:
How Can I Tell If My Helmet Has Been Damaged?
A:
If at any time you are unsure or have questions about your Bell helmet’s condition, you can send it to Bell for a free inspection. Our technician will thoroughly inspect your helmet, note any damage found and make our recommendations on whether the helmet should continue to be used. Call us at 800-456-2355 or e-mail us at consumersupport@bellsports.com for more details on this free service.
Q:
What Kind of Warranty Does My Helmet Come With?
A:
Any Bell helmet determined by Bell to be defective in materials or workmanship within one (1) year from the date of original purchase will be repaired or replaced, at Bell’s option, free of charge when received at the factory freight prepaid, together with proof of purchase. If you have questions regarding the warranty coverage on your helmet, call us at 800-456-2355, e-mail us at consumersupport@bellsports.com, or refer to your helmet owner’s manual.
Q:
How Can I Obtain Replacement Parts For My Helmet?
A:
Call us at 800-456-2355 or e-mail us at consumersupport@bellsports.com concerning replacement parts or any questions you may have concerning Bell products.
Q:
Can I Use My Bell Bicycle Helmet for Other Sports/Activities Besides Cycling?
A:
Each Bell helmet is certified for a specific activity and should only be used for that sport. Almost all the helmets listed on the Bell Bicycle site are ONLY for cycling, with the exception of the Faction and Fraction helmets which are certified for skate use as well as cycling. For motorsports, please see http://www.bellpowersports.com for motorcycling, and http://www.bellracing.com for auto racing helmets.
Q:
Can I Paint My Helmet?
A:
Bell does not recommend paints or solvents of any kind be used on the helmets. They can damage a helmet so that its protective capabilities are significantly reduced.
Q:
How Often Should a Helmet Be Replaced?
A:
Bell has a general recommendation of replacing your helmet every three (3) years. If you are unsure of the condition of your helmet, or whether it should be replaced, call us at 800-456-2355 or e-mail us at consumersupport@bellsports.com for information on a free inspection.
Q:
What Do I Do If My Helment Becomes Damaged?
A:
Helmets don’t last forever. If the helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage) don’t use it. Some or all of the helmet’s protective capacity is used up when impacted, and the damage to a helmet is not always visible. If you have any questions about your helmet call 800-456-2355 or e-mail us at consumersupport@bellsports.com.
Q:
How Do I Store My Helmet?
A:
After each use, allow the helmet to air dry and then store it in a cool, dry place where it won’t get damaged.
Note: excessive heat can damage your helmet. For example, in direct sunlight a dark gear bag, the interior of a car, or an automobile trunk can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time we recommend that the helmet be placed back into its box or case and stored in a cool, dry place.
If you have any questions as to the condition of your helmet please call 800-456-2355 or e-mail us at consumersupport@bellsports.com for information on a free inspection.
Q:
How Do I Take Care of My Helmet?
A:
Cleaning Your Helmet
Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Many times this damage is not visible. For best results, clean the helmet using a soft cloth or sponge, warm water and mild soap (such as a mild dish soap).
Lice Removal
We get inquiries from day care centers or from people who share their helmets, and are concerned about lice infestation. Here’s a simple, effective way to get rid of them:

  • Step 1 – Do not use spray of any type
  • Step 2 – Place the helmet into an airtight plastic bag for 48 hours. Then, remove the pads and use a soft cloth or sponge, warm water and mild soap to clean the surface
  • Step 3 – Discard the pads and plastic bag (keep bag out of reach of children due to suffocation hazard) and visit your local Bell dealer for replacement pads. Or, call us at 800-456-2355 or e-mail us at consumersupport@bellsports.com for replacement pads.
Q:
Does Bell Have a Crash Replacement Program?
A:
Bell is interested in your safety and in advancing our state-of-the-art in head protection. If your helmet is involved in an accident you may be able to get a credit toward a new helmet from Bell by doing the following:
Send us…

  • a. Your damaged helmet
  • b. A copy of your dated cash register receipt
  • c. A letter describing your accident (in as much detail as possible)

Ship to:
Bell Sports – Consumer Service
735 Pacesetter Drive
Rantoul, IL 61866
If you have any questions about this program please call us at 800-456-2355 or e-mail us at consumersupport@bellsports.com. Crash replacement program is available to U.S. customers only. Customers outside the U.S. should call 800-456-2355 or e-mail us for information on the crash replacement program applicable to them.

Remember: NEVER wear a helmet that’s been involved in an accident.

Updated 9.2.2010